Support

Q: I have problems downloading/installing your game to my Android/Kindle/iOS/Blackberry device. Why?
A: If you have problems downloading/installing your game, there is something wrong with your device and/or App Store, NOT with the game!
Most likely you don’t have enough space on your device.
Try to power off/on your device, free up some space by removing unwanted apps, music, movies, books, photos and remove/install the game once again.
If nothing helps, contact App Store support team for assistance.

Q: There is a bug in one of your games. Can you fix it?
A: Yes! Please contact me using the form below.
PROVIDE AS MANY DETAILS OF THE PROBLEM AS POSSIBLE, including SCREENSHOT OR VIDEO of the problem, game name, type of the game (web, mobile, pc, mac), your device brand/name, game version and STEPS TO REPRODUCE THE PROBLEM!
Otherwise, I won’t be able to help you!

Q: I don’t like ads. How can I play your games without ads?
A: I understand your disappointment about ads, nobody likes them, including myself. 🙂
Google provides me with all the ads automatically, and it is responsible for content of these ads and all the technical problems.
You can always purchase ad-free version of the game.
It takes me lots of time and efforts to develop my games. I also keep improving them by adding new features and fixing bugs.
Still all my games are free for everyone to play and enjoy!
Ads are my only source of income from these free games.
Thank you for understanding!

Q: Ads are freezing, not letting me play or offensive. Can you help?
A: I’m sorry you have a problem with ads on my website.
Google provides me all the ads automatically, and it is responsible for content of these ads and all the technical problems.
If you see an ad that is offensive or not working properly (freezing, not showing up), please contact me with the following information, so I can block it:
1. Ad name or title;
2. Ad web address (click the ad to see).
3. Screenshot (or describe what you see) of the ad, if possible.

Q: I have problems purchasing your game at my Android/Kindle/iPhone/iPad device.
A: Please check, if you have correctly entered your financial information (credit card number, validity period, address, etc.) and try to make purchase again. If it doesn’t help, contact App Store support team, I do NOT process payments!

Q: Can I suggest new feature for your game?
A: Yes, although I can’t guarantee, it will be implemented!

Q: What does “pozirk” mean?
A: Google translate at your service! It’s a Belarusian word.

Q: Who is behind “Pozirk Games“?
A: Just me. 🙂

Q: I want to license one of your games.
Please contact me.

Q: I’m interested in doing business with you.
A: Great, please contact me using form below.

Q: I have some other questions or offers, how can I contact you?
A: Just use contact form below!

Q: How quickly will you respond to my email?
A: If you didn’t get any reply from me within 2 business days, please check your SPAM folder.
Or maybe I’m on vacation and drinking my mojito…
Beach

Please read FAQ above before contacting me. Thank you!